Tuesday, October 26, 2010
Lucky Day 13
It turns out that Chris' work indicated on their forms that Chris' last day of work was September 17. This was true, but that was because Chris was off getting married and away on his honeymoon. The insurance company took it to mean that Chris was off on disability at this time.
We have now spent all day talking to countless customer service representatives trying to explain to them that Chris was just not at work, he wasn't on disability. At one point I heard Chris yell into the phone, "I was on vacation in Greece and I am pretty sure I wasn't disabled at that time!". We got transferred after that.
So even after all of those calls, we are still waiting for the Abilities Case Manager to call us back. In the meantime, Chris' work has faxed over a letter explaining that they were paying Chris while he was on vacation, and that his last day of work was not the same as his last day before his procedure.
To cool Chris off a little, we went out for a walk today. Chris' doctors have indicated that it is really good for Chris to get exercise in this period, so he can be nice and strong for the second part. Since the weather seems to be be cooperating with us (it was 19 here in Ottawa today!) we went for a walk along the Ottawa River. We can't go very far, because Chris gets tired fairly quickly. It was REALLY nice to get out of the house though.